About ITsPeople

ITsPeople is a top-tier management and consulting firm, specializing in digital transformation and strategic management. We empower our clients to overcome complex business challenges and achieve their strategic goals through innovative solutions and large-scale transformation projects. As digitalization reshapes the business landscape, we are dedicated to helping our clients navigate these changes and enhance their operational efficiency and market position.

Role Overview

As a Process Manager at ITsPeople, you will play a pivotal role in optimizing and transforming our clients' business processes. You will leverage your expertise to drive improvements and facilitate AI integration into operational models. This role requires a high degree of independence, the ability to work at the management and executive levels, and a commitment to fostering agility and innovation in our clients' operations.

Key Responsibilities

• Process Analysis and Optimization: Perform comprehensive analyses of current business processes, identify inefficiencies, and recommend solutions to enhance operational effectiveness and incorporate AI technologies.
• Strategic Advisory: Provide expert guidance on process improvements and digital transformations, aligning them with client business goals and leveraging cutting-edge AI advancements.
• Implementation and Change Management: Lead the implementation of new processes and technologies, manage change initiatives, and ensure smooth transitions that sustain long-term benefits.
• Project Management: Oversee and coordinate all project-related activities, including planning, budgeting, risk management, and reporting, to ensure successful project delivery.
• Stakeholder Management: Engage with and align various stakeholders, including senior executives and external partners, ensuring that processes and projects meet their expectations and requirements.
• Knowledge Transfer: Educate and mentor team members and stakeholders on new processes and methodologies, promoting a culture of continuous improvement and agility.
• Networking and Relationship Building: Utilize and expand your professional network to foster relationships that benefit client engagements and business development opportunities.

Qualifications

• Education: Bachelor's or Master’s degree in Business Administration, Information Technology, Management, or a related field.
• Certifications: Preferred certifications include Lean Six Sigma (Green/Black Belt), Prince2, Agile Scrum Master, and other relevant process management credentials.
• Experience: Minimum of 5 years of experience in business process management, with a proven record of managing complex process improvement projects and digital transformations.
• Technical Skills: Proficiency with process analysis tools and software, ERP systems, and data analysis for process optimization.
• Language Proficiency: Fluency in Dutch and English is required.
• Soft Skills: Excellent communication, leadership, and problem-solving skills, with the ability to work effectively in multidisciplinary teams and engage with stakeholders at all levels.

Personal Attributes

• Analytical Mindset: Strong analytical abilities with attention to detail and a comprehensive understanding of business processes and their interconnections.
• Results-Oriented: Focused on achieving measurable outcomes and continuously improving processes to meet and exceed business objectives.
• Flexible and Adaptable: Capable of adjusting swiftly to new challenges and evolving circumstances.
• Team Player: Ability to work collaboratively within diverse teams, fostering a cooperative and productive work environment.
• Personal Leadership: Demonstrates self-motivation, initiative, and the ability to lead and inspire others without formal authority.
• Networking Skills: Established professional network and ability to build new relationships that can support business and client engagement.

Why Join ITsPeople?

At ITsPeople, you will be part of a dynamic and forward-thinking team dedicated to driving transformative change for our clients. We value independence, innovation, and a collaborative spirit. Joining our team means you will have the opportunity to work on high-impact projects at the forefront of digital transformation and AI integration, helping organizations navigate and thrive in an increasingly complex business environment.

We offer a supportive and flexible work environment that encourages personal and professional growth. You will have the autonomy to manage your projects, engage with senior executives, and make a significant impact on the businesses we serve.